TRANSACTIONAL SURVEY FOR PARTS COUNTER

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Name *

First

Last

Designation | Position *

Phone Number *

Email *

Full Company Name *

Address *

Line 1

Line 2

City

State

Zip Code

Country

Help us serve you better by answering this Customer Satisfaction questionnaire. We appreciate your business and we want to make sure we are meeting your expectations. Using the scale of 1 to 10, where 1 means you are extremely dissatisfied and 10 means that you are very satisfied, please rate each of the questions according to your experience.

Overall, how satisfied are you with your parts purchase experience last month with Monark Equipment? *

How likely would you be to buy parts again from Monark? *

How likely would you be to recommend Monark to another person for parts? *

How satisfied are you with the ease of completing your parts order last month? *

How satisfied are you with the knowledge of the counterperson? *

How satisfied are you with the time it took us to attend to you? *

How satisfied are you with the quality of coordination in terms of updating you with order status? *

How satisfied are you with the time it took us to process your order? *

How satisfied are you that your ordered parts were filled accurately? *

How satisfied are you that you receive your invoice on time? *

How satisfied are you that the invoice amount is accurate compared to your issued Purchase Order? *

Do you have any concerns or suggestions on how we could improve this service? *

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TRANSACTIONAL SURVEY FOR PARTS COUNTER

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