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Parts & Services provide information on genuine high-quality parts complemented with specialized service products to ensure optimized operation for your machine or engine at reduced operating costs.
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The Road to Success
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EQUIP celebrates its premier issue with a conversation with Mr. Masashi Hoshino, Maintenance General Manager, International Division of Yamasaki Corporation. Mr. Hoshino was on top of the Subic-Clark Road construction.
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| EQUIP: |
How were you able to count on Monark’s support in the recently concluded Subic-Clark Project?
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| MR. HOSHINO: |
One year after we began the Project, we changed strategy for fleet management due to insufficient and ineffective support from local companies. We started from you in order to improve the worst situation for parts and service, including oil for every component. As volume increased, your responsibility to the customer became heavier than ever. However, your department fulfilled it by ensuring full and enthusiastic support to our site.
The service for site support had worked well and recent completion of the Project depended much on your continuous business activity, especially from Mr. Celestino “Ato” Feliciano. Your staff including Mr. Ato worked very hard, even on holidays, proof that they really wanted to make a difference.
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| EQUIP: |
Initially, your team just intended to acquire preventive maintenance parts from Monark while the other non-stock parts were to be sourced directly by your company from Japan. As it turned out, majority of your parts requirements was sourced directly from Monark. What was the reason for the change of your initial plans?
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| MR. HOSHINO: |
Our local source and supplier did not satisfy our demand for superior quality. Imitation parts for GET were tremendously low quality and locally supplied oil was of suspicious quality. Gradually, bad quality affected our management and eventually resulted in many machines breaking down.
At that time, we had no choice except Monark despite your products being a bit expensive than local ones. After acquiring better terms from Monark, we got astonishing results from using genuine parts instead of fake and imitation products.
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| EQUIP: |
Overall, how helpful was Monark's Product Support (Parts & Service) to your team?
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| MR. HOSHINO: |
I dare say that we are absolutely satisfied with Monark’s Product Support.
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| EQUIP: |
In case you will have another project in the Philippines, would you again avail of Monark’s Product Support? Why/ Why not?
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| MR. HOSHINO: |
Let me say that in the developing countries, we must select CAT dealers like Monark to manage the fleet in site work with minimum breakdown. The main reasons in selecting a dealer are (1) Product Quality; (2) Well organized Product Support System; (3) Acceptable Payment Terms; (4) Good facilities such as workshops with adequate and useful equipment and devices.
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| EQUIP: |
How else do you think can Monark improve its Product Support?
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| MR. HOSHINO: |
Learn and adapt the Product Support of the more developed Caterpillar Dealers worldwide such as Japan.
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